Country: United States
Pam
28 Jun 2007
I started my reservation to Orlando with eTourandTravel.com. They said they need my credit card number to hold my reservation. I provided one. It was a natural thing to ask and many companies in travel industry (hotels, and car rental businesses) do this. They make an empty request to your credit card to make sure you have the credit allowance for that amount. In two days I noticed a charge from eTourandTravel.com for near $300. I was just holding my dates and was told I will not be charged until I actually pay for the trip. Yet, they took the money from my account without my authorization!
Comments
Angela
27 Jul 2007
July 10/07, I had a call from eTourandTravel.com and after much hesitation, I agreed to look over the trip they offered. After discussing our budget with my husband, we decided that this trip was not for us. I purchased the trip for $169 on my visa and I was told that I could cancel anytime within 15 days. On July 16/07, my husband went to cancel the trip (I was away camping for 2 weeks), and he was told that he could not cancel the trip because his name was not on the form.
A few days later, after receiving the information package, my husband tried to cancel again. He was denied because my name was on the form. On July 27/07, I returned from camping and immediately phoned to cancel. I was told that the 15 grace period was over and that the trip was mine. I could sell or transfer the trip to a friend or family. This is a trip that not just anyone would go for since you are required to sit through one to two hour presentation on time share. We regret ever getting involved in any of this.
John Doe replies to Angela
23 Mar 2012
Listen, I use to work for this company only because I was a student and with the econ being as bad as it is/was I needed the money. I finally got to a point where I said screw it & couldn't work for them anymore. Reps take CC info for personal use, supervisors make promises and then laugh at you once they get ur info, its sad! Trust me, stay far away from them!
NICOLE
12 Aug 2007
I AM DEFINATELY SORRY TO HEAR OF YOUR SITUATION. HOWEVER, IF YOU READ THE TERMS AND CONDITIONS FOR THE ACCOUNT YOU WILL NOTICE IT DOES CLEARLY STATE PURCHASERS HAVE UP TO 15 DAYS FROM THE DATE OF PURCHASE TO CANCEL THIS AGREEMENT. YOU WERE AWARE OF THIS AT THE TIME OF PURCHASE BECAUSE YOU JUST STATED THAT IN THE ABOVE BLOG. ITS JUST LIKE IF YOUR HUSBAND WERE TO CALL THE BANK ABOUT AN ACCOUNT THAT WAS ONLY IN YOUR NAME, THE BANK WOULD NOT ALLOW HIM TO RECIEVE ANY INFORMATION. IF YOU SIGN UP FOR SOMETHING, IT IS YOUR SOLE RESPONSIBILITY TO FOLLOW THROUGH. IF IT WAS SOMETHING THAT THE TWO OF YOU DECIDED YOU DIDNT THINK YOU WOULD BE ABLE TO TAKE ADVANTAGE OF, YOU SHOULD HAVE AT THAT POINT CONTACTED THE COMPANY. HOW CAN YOU HOLD THE COMPANY RESPONSIBLE FOR NEGLECT ON YOUR PART? HOW IS THAT LOGICAL? THEY DID PROVIDE YOU WITH AMPLE TIME TO REVIEW THE MATERIAL AND COME TO A CONCLUSION. IT IS UP TO YOU AS A CONSUMER TO TAKE RESPONSIBILITY FOR YOUR OWN ACTIONS AND NOT BLAME SOMEONE ELSE, OR THE COMPANY IN THIS MATTER FOR SOMETHING THAT YOU FAILED TO FOLLOW THROUGH WITH.
liv
14 Jul 2008
I receive like 4 calls per day from eTourandTravel.com and i keep telling them that i am not interested to buy anything from them, but they insist that i register on this site -wich i never did- and they keep telling me all my personal informations, i wonder where from they have all the info about me? when i ask to be put on NO CALL list they hang up the phone. i also tried to send them an e-mail but it seems to do not go through. please stay away from this company, they are desperate to take your money
linda
24 Jul 2008
I GOT A PHONE CALL FROM ETOURANDTRAVEL THEY SAID THEY HAD A SPECIAL PACKAGE DEAL FOR 99.00 DOLLARS I WOULD GET 3NITES 4DAYS IN ORLANDO AND 3NITES AND 4DAYS IN DAYTONA HOTEL PAID FOR. 7 DAY RENTAL CAR 2 TICKETS A PIECE FOR 5 PEOPLE. THEY TOLD ME ABOUT THE TOUR AT THE RESORT, THAT WASNT A PROBLEM IVE WENT ON THOSE TOURS BEFORE, SO THEY ASK FOR MY VISA DEBIT CARD NUMBER TO DEBIT 99.00 DOLLARS FROM ACCOUNT I THOUGHT IT WAS A GREAT DEAL I WROTE DOWN EVERY WORD THIS GUY SAID. AFTER RECIEVING THE INFORMATION PACKAGE IT DID NOT MATCH A WORD THIS GUY SAID. HIS NAME WAS LEWIS CUEBAS I BET THERES NOT A GUY THERE BY THAT NAME. THE LETTER SAID I HAD A CHOICE OF 2 TICKETS FOR 1 PERSON TO ANY THEME PARK OR THE RENTAL CAR ALSO THEY STATED THERE MAY BE SURCHARGES APLIED ALSO IT SAID I WOULD NEED A MAJOR CREDIT CARD IT SAID THE PACKAGE WAS FOR 4 PEOPLE NOT 5 THEY HAVE COMMITTED FRAUD AND MISREPRESENTATION, BUT I BOUGHT INTO IT I HAD TO LEARN THE HARD WAY AFTER READING THIS AND KNOWING WHAT HAPPENED TO ME. MAKE UP YOUR OWN MIND WHETHER YOU THINK THIS IS SOMETHING YOU WANT TO BUY INTO .
no name replies to linda
2 Mar 2012
I beleive every word you said and everyone also who had a problem. And as far as Nicole goes, I am sure she works for them.
I receive phone calls all the time. We never signed up for anything. I asked them to take me off the list and do not call again but they still kept calling. I kept hanging up until they stopped calling.. These calls ended in 2009 finally. I think there should be some kind of control over this.
David Livingston
28 Jul 2008
I called today cancel my $198 fee and was told that the 15 days had passed even though I was told I could cancel 15 days after I received the literature, which was 9 days ago. My notification is four days too late they told me.( the date of the payment is the date they use, which in my case was July 9, 2008. Never again will I do this.
I told the rep that this was a scam because I was within the 15 day period. If this were legitimate, they would honor my cancellation. Furthermore, it is within 15 business days and the rep never said calendar days.
I will complain to the NJ State Consumer Affairs. I will spend time on this one since it is so blatantly fraudulent.
I( was also told that I can't appeal the decision of the person I just called. I will make every effort to contact those in charge as well.
David Livingston
dave
29 Aug 2008
I just got off phone with a manager and was told staight out I had 15 days from when I recieve the packet...not the purchase date
BETTY
5 Sep 2008
WELL NICOLE,
IT SEEMS TO ME THAT YOU YOURSELF MAY WORK FOR THIS COMPANY. ITS CLEAR THAT THIS COMPANY ETOURANDTRAVEL.COM ARE A SCAM!!! I GOT THE CALL JUST AN HOUR AGO FROM THEM. JUST GOOGLE IT, YOU YOURSELF MY SEE THINGS IN A DIFFRENT LIGHT. TAKE CARE AND STOP BEING SO ANGRRRY!
Ivy replies to BETTY
2 Mar 2012
BETTY, YOU ARE ABSOLUTELY RIGHT ABOUT NICOLE. THEY HAVE NO RIGHT TO TAKE ANY THING OFF OUR CARD WITH OUT OUR APPROVAL. SOME AT THAT AGENCY MY BE LIGIT AND HONEST AND OTHERS MAY NOT.
Jessica
28 Sep 2008
I think you should blame your husband not the company.He couldve called you while you were camping.
IVY replies to Jessica
2 Mar 2012
YOU KNOW WHAT LADY, DID YOU EVER THINK MAYBE SHE DID NOT HAVE A PHONE SO HE COULD CONTACT HER......LISTEN TO ALL THE COMPLAINTS ABOUT THIS AGENCY. WAKE UP AND SMELL THE COFFEE......
tim
28 Sep 2008
On recording the rep tells you that you have 15 days from the date of purchase to cancel I Myself bought that package and had a wonderful time.
next time listen better
rhonda replies to tim
17 May 2012
Tim, finally a good review! We were thking abt taking ths trip but was concerned because of all the bad reviews? Cld I ask u a few questions abt the trip? Were there surcharges for the rental car or other things? Were the hotel/motels, decent? Were u pressured to buy the time-share? And if u declined was the personall angry? If u cld respond I wld appreciate it! Ty
Marsh
9 Dec 2008
why in the world are you upset that you were sold a vacation for under $200.oo? You can't go tot the grocery store for that and eat more than a week. If you needed to cancel you should have done it sooner. Are you the kind of person who blames others for your mistakes all of the time? Stop it and be grown up, be thankful. When you want to go on a vacation I'll bet you are upset that you'll have to pay a thousand or more for the same trip.
Candy
5 Jan 2009
Ok So I got scamed by this company too.I did call and cancel the trip the day after I recieved the vacation pkg.But I am still getting charged the amount on my credit card.
Alexandra
6 Jan 2009
I just received a call from etourandtravel. I gave my husband's cc #, but they said they got a weird notification from the cc company and it didn't go through. Are they lying to me? Will his cc be billed?
Alexandra
6 Jan 2009
They told me that my husband's cc company gave them a eird notificatio and it didn't go through. Are they lying to me? Will his cc be billed without my approval?
Phillip M crotchet
18 Jan 2009
no, weird notifacation your talking about is insuficient funds, means you dont even have $99 dollars for a super cheap vacation. Hotels are nice, all tours suck but as long as you know how to say NO. There really not a big deal. I recieved my choice of the park passes or the Rental car. I started out with the basic package until I recieved my documents. Then when I booked my vacation I upgraded and got extra park passes. Of course a 7 day car rental is nice on vacation. I chose to do the Orlando trip first "take the kids to disney", stayed at the clarion which was great. They have a water park built in. Then we drove over to Daytona beach stayed for three nights there. I love the pavilion there with the movie theatre and the planet smoothie. The only thing I regret is that I didn't book my airline through them because it would have been cheaper. So anyone looking into a vacation with a brain and who can say no to a timeshare could take and enjoy a vacation this way. It really is better than spending retail prices on things of this nature. Easy way for cheap trip.
Rhonda replies to Phillip M crotchet
17 May 2012
Its great to hear another good review! My husband & I are interested in doing ths trip but were concerned abt all of the negative comments? We live in Oklahoma & his parents live in Florida. We don't wnt to get scammed as many tht has voiced ths? Were there sur-charges on any thing? Can u get yr rental car at the airport? Sounds like something too good to be true? Other wise, we wld love to take up ths offer! Ty
